Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office, Will work with hazardous/toxic materials
Job Description
Key Responsibilities:
- Lead the Technical Support function/team for CAD (PPA & FSI) Services customers in India & South Asia.
- Oversee tech support services, including training, service contracts, and critical breakdown support, ensuring flawless execution within timelines and budgets.
- Develop and validate an exceptional tech support function.
- Provide remote support for customers and internal Field Service Engineers (FSEs).
- Enhance the training and skill matrix of all FSEs.
- Develop Technical SOPs , PM Checklists & contract performance improvement programs to enhance fixing abilities.
- Resolve critical breakdowns and improve First-Time Fix (FTF) percentages.
- Maintain & serve customer service contracts and perform PM visits as primary FSE.
- Improve Overall Customer Acceptance (OCA) percentages across PPA product lines and generate new business with measurable results.
- Build PPI projects to enhance customer service exeprince & Corrective Measures (RCCMs) for complex issues.
- Collaborate with global tech support teams for user documentation, write-ups, and training.
- Log recurring issues and involve the Product Management Team.
- Establish and maintain logbooks for equipment under contract.
- Handle radioactive and X-ray sources, ensuring compliance with safety laws.
- Lead and develop training programs, including cross-training team members across functions.
- Exhibit excellent interpersonal skills, handle critical customer issues effectively.
- Apply logical, analytical, and technical diagnostic skills to swiftly resolve problems and perform root cause analysis.
- Demonstrate strong control and process application knowledge, particularly in metal processing, web printing, plastic, float glass, and rubber industries.
- Coordinate and communicate all relevant activities to ensure process effectiveness and service quality.
- Exhibit proven leadership and people management skills to build a team ready for new challenges and business growth.
- Ensure compliance with safety laws while servicing Nucleonic Gauges.
Want more jobs like this?
Get jobs in Noida, India delivered to your inbox every week.
Minimum Requirements/Qualifications:
- Seeking candidates with a degree in Instrumentation/Electronics or equivalent, AERB certification in "Radiation Safety Aspects of Nucleonic Gauges," and 5-10 years of experience in fixing, maintaining, servicing, and solving issues with NG.
- Experience handling isotopes, lasers, neutron generators, and X-ray sources.
- Proficiency in Windows Operating System and communication protocols (Serial RS232/485/422, TCP/IP, PROFIBUS, Profinet, OPC, Modbus).
- Strong written and oral communication skills in Hindi and English.
- Process knowledge in cold, hot, plate rolling mills, galvanizing, galvalume, galvaneal coating, paint coating, cement, coal, and minerals plants.
- Familiarity with measurement principles such as transmission, backscatter, and fluorescence.
- Customer-centric approach and willingness to travel.
- Hands-on experience with mechanical adjustments and alignment of the Thermo Fisher frame.