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Supervisor, Field Service

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Supervisor, Field Service

Noida, India

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office, Will work with hazardous/toxic materials

Job Description

Key Responsibilities:

  • Lead the Technical Support function/team for CAD (PPA & FSI) Services customers in India & South Asia.
  • Oversee tech support services, including training, service contracts, and critical breakdown support, ensuring flawless execution within timelines and budgets.
  • Develop and validate an exceptional tech support function.
  • Provide remote support for customers and internal Field Service Engineers (FSEs).
  • Enhance the training and skill matrix of all FSEs.
  • Develop Technical SOPs , PM Checklists & contract performance improvement programs to enhance fixing abilities.
  • Resolve critical breakdowns and improve First-Time Fix (FTF) percentages.
  • Maintain & serve customer service contracts and perform PM visits as primary FSE.
  • Improve Overall Customer Acceptance (OCA) percentages across PPA product lines and generate new business with measurable results.
  • Build PPI projects to enhance customer service exeprince & Corrective Measures (RCCMs) for complex issues.
  • Collaborate with global tech support teams for user documentation, write-ups, and training.
  • Log recurring issues and involve the Product Management Team.
  • Establish and maintain logbooks for equipment under contract.
  • Handle radioactive and X-ray sources, ensuring compliance with safety laws.
  • Lead and develop training programs, including cross-training team members across functions.
  • Exhibit excellent interpersonal skills, handle critical customer issues effectively.
  • Apply logical, analytical, and technical diagnostic skills to swiftly resolve problems and perform root cause analysis.
  • Demonstrate strong control and process application knowledge, particularly in metal processing, web printing, plastic, float glass, and rubber industries.
  • Coordinate and communicate all relevant activities to ensure process effectiveness and service quality.
  • Exhibit proven leadership and people management skills to build a team ready for new challenges and business growth.
  • Ensure compliance with safety laws while servicing Nucleonic Gauges.

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Minimum Requirements/Qualifications:

  • Seeking candidates with a degree in Instrumentation/Electronics or equivalent, AERB certification in "Radiation Safety Aspects of Nucleonic Gauges," and 5-10 years of experience in fixing, maintaining, servicing, and solving issues with NG.
  • Experience handling isotopes, lasers, neutron generators, and X-ray sources.
  • Proficiency in Windows Operating System and communication protocols (Serial RS232/485/422, TCP/IP, PROFIBUS, Profinet, OPC, Modbus).
  • Strong written and oral communication skills in Hindi and English.
  • Process knowledge in cold, hot, plate rolling mills, galvanizing, galvalume, galvaneal coating, paint coating, cement, coal, and minerals plants.
  • Familiarity with measurement principles such as transmission, backscatter, and fluorescence.
  • Customer-centric approach and willingness to travel.
  • Hands-on experience with mechanical adjustments and alignment of the Thermo Fisher frame.

Client-provided location(s): Noida, Uttar Pradesh, India
Job ID: ThermoFisher-R-01276059-2
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program