Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Will work with hazardous/toxic materials

Job Description

Job Title: Senior Site Specialist

Requisition ID:

As a part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals!

Location/Division Specific Information

Unity Lab Services provides a single source for lab service, support, and supply management. Our customized service offerings and service guides have the flexibility and experience to uniquely address our customer's laboratory's business needs.

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing Analyzes/maintains/reconciles various customer and company reports to ensure partner requirements are met

• Follow work processes as outlined by our written procedures

• Listens to customer concerns, addresses issues with a goal of resolution within established timeframe, and proactively communicates with supervisor, any customer concerns and/or potential problems

• Engages in process improvement activities

• May perform other responsibilities as assigned by management

• 2-3 years of equivalent experience, preferably within a laboratory setting or services

• Proven customer service, verbal, written, and presentation skills

• Demonstrates ability to read, write and speak English fluently, using strong communication skills and desire to deliver excellent customer service, including maintaining a professional appearance in all interactions and upholding Thermo Fisher Scientific's values.

• Possesses the skills to be able to collaborate with various levels of Thermo Fisher personnel & customers.

• Knowledgably operates handheld scanners and performs data entry function

• Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses skills to multi-task and meet due dates as needed.

• Works primarily at customer sites, which may require working independently. Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.

• Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, forklifts, etc.