Work Schedule
First Shift (Days)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degrees, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

Job Title: Sr Site Specialist

Company: Thermo Fisher Scientific Inc.

Location: Customer location in Rockville, Maryland

About Us: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them.

• Leverage your communication skills to support team members and key clients.
• Drive excellence through clear communication, scientific teamwork, service scope expansion, SLA adherence, and the development of business metrics.
• Champion innovation and practical process improvements within the program.

• Instill a customer-focused culture that promotes loyalty through the delivery of market-leading customer experiences.
• Adhere to established safety and environmental guidelines and procedures for all duties.
• Handle daily receiving of customer packages and shipments.
• Ensure accurate deliveries of customer inbound freight and packages to various locations throughout the customer site.
• Coordinate deliveries with the end-user community.
• Communicate any customer issues or potential problems to the supervisor.
• Maintain shipping and receiving packing materials.
• Use powered and manual pallet jacks and lifters daily.
• Pay strong attention to detail in daily site safety procedures.
• Remove cardboard and trash as needed (detrashing).
• Deliver direct shipment orders to end users.
• Coordinate scheduling of equipment with internal customers and external vendors, including generating and tracking monthly PMs due lists.
• Perform vendor escorting for work site activities.
• Generate client-requested reports, including open work orders, work order status, and pending service requests.
• Serve as the first point of contact for any lab support service questions.
• Listen to customer concerns, effectively diffuse dissatisfaction, and quickly identify a course of action with a goal of first-call resolution within established turnaround times.
• Work effectively with a diverse cross-functional team.
• Embrace Practical Process Improvement (PPI) methodologies.

• High School Diploma or GED required; Bachelor's Degree preferred.
• Expertise in GMP/GLP environments preferred.
• Knowledge of inventory management.
• Proven excellence in developing customer relationships.

• Focus on laboratory safety and GXP compliance.
• Proficient verbal and written communication skills.
• Heightened attention to detail and ability to multi-task.
• Proficiency in MS Office (with heightened proficiency in Excel) and experience using other computer software programs.
• Strong customer service skills.

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount