Work Schedule
First Shift (Days)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.)

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

• Analyze, maintain, and reconcile various reports to ensure contractual requirements are met.
• Work within computer systems to access and follow standard operating procedures.
• Proactively communicate any customer concerns and/or potential problems to the supervisor.
• Address customer concerns within established resolution timeframes reliably.
• Embrace Practical Process Improvement (PPI) methodologies.
• May perform other responsibilities as assigned by management.

• High school diploma or equivalent is required.

• 2 years of related experience within a laboratory setting is preferred.
• Customer service experience is required.
• Experience working in customer service is also a plus.

• Effective communication skills.
• Strong verbal and written communication skills, and a desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc).
• Depending on the area of the building, personal protective equipment may be required, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.
• Must consistently lift, push, and pull 30-40 pounds; occasional lifting of 50 pounds may be necessary, using equipment like pushcarts, pallet jacks, and forklifts.
• Regularly required to stand or walk for prolonged periods.
• Ability to work overtime, as needed.