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Sr Service Support Representative

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Sr Service Support Representative

•Mexico City, Mexico

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

GENERAL OBJETIVE:

Develop functions related to the Administrative Service and Support sector

RESPONSIBILITIES

Management of service orders (Opening, accounting, application of parts and other particulars)
Quotation, approval and billing of eventual services
Monitor engineers' inventory to maintain an adequate stock of spare parts.

Knowledge of JDE to perform quotes, invoicing and creation of service orders

Telephone attention to external clients

Maintain contact with finance, field team, technical support and logistics, for timely monitoring of the area's requirements.

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Prepare and maintain timely spare parts reports to complement weekly forecast.

Maintain constant communication with the field team and parts management supervisor

Right Now management for categorization and case management to maintain adequate customer service levels with resolution in less than 48 hours

Client-provided location(s): Mexico City, CDMX, Mexico
Job ID: ThermoFisher-R-01293919-1
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies

  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources

  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities

  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria

  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off

  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus

  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program

  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

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