Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
The role of Sr. Manager, Service Operation at Thermo Fisher Scientific Inc. offers an outstanding opportunity to lead and optimize our service operations, ensuring flawless execution and world-class service delivery. This position is pivotal in driving continuous improvement and enabling our ambitious business growth goals.
Key Responsibilities:
- Keep optimizing service operation team process, include but not limit to master data management, quotation process, contract process (Terms & Condition), negotiation with business functions, aligned with Legal team ,
order process (Quotation/PO/SO/Billing). Regular follow up with service to ensure the customer's requirement could be met promptly. - Design and drive continuous improvement of service operation and commercial processes (funnel management, territory management) and KPIs with system support.
- Provide insights (e.g pipeline visibility & funnel to order velocity) and support daily management to enable service commercial team achieving funnel and order targets via identifying right measurements and action plans.
- Coordinate with instrument sales, finance, compliance, legal and service logistics as well as other cross function teams to ensure on time order fulfillment & revenue execution.
- Support sales incentive plans updates with commercial leadership team to drive right seller behaviors to meet business goals.
- Develop talents and leadership pipeline in team.
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Requirements:
- Minimum 15 years of experience in broader B2B industrial MNCs or management consulting, with a proven track record in operation process management.
- Bachelor's Degree or higher.
- Strong background in Sales Force Efficiency, Business Strategy, and Planning.
- Outstanding data analysis skills, with proficiency in Power BI.
- Excellent presentation and communication skills, capable of interacting at all organizational levels.
- Strong project management experience.
- Proficiency in Mandarin and English, both verbal and written.
Join us at Thermo Fisher Scientific and be part of a diverse team dedicated to achieving outstanding results and making a positive impact on the world. Your expertise and leadership will help us continue to deliver world-class solutions and support our mission of making the world healthier, cleaner, and safer.