Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com.
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The Sr. Manager, GBS Global Process Owner - Order to Cash, will be critical in defining and driving efficient end-to-end process design efforts across the global Order to Cash (O2C) workstream, encompassing credit management, collections, and cash applications. This role will collaborate closely with others to ensure efficient and effective implementation operations, while identifying and applying cross-process alignments. Serving as a key enabler for our O2C productivity targets, the Sr. Manager will closely partner with customers like GBS Shared Services Operations, IT, PPI, and Automation. Additionally, the Sr. Manager will support the GBS Global O2C Workstream Lead in creating the vision, strategy, and execution roadmap for O2C on a global scale.
Key Responsibilities:
• Assist with the design of the end-to-end process taxonomy for Order to Cash
• Partner with Operations and the GBS Shared Service Centers Enablement team to drive sustainable end-to-end process improvements globally that align with business strategy
• Assess and articulate business requirements, analyze design options and proactively seek out and assess process simplification and standardization opportunities that will eventually drive Automation within the process
• Participate in Productivity Governance Program including weekly workstream meetings along with Shared Service Operations, PPI, Automation, and IT
• Drive global deployment and adoption of a standard end-to-end process within and across Shared Service Centers whilst minimizing the requirement for customization as required
• Collaborate with the Shared Services Operations teams to ensure resources are properly trained on processes, policies, and systems
• Support the development of performance metrics and service level agreements for the O2C cycle in GBS Shared Services.
• Help lead O2C enabling technology roadmap and solutions and ensure optimal use of existing systems • Drive ongoing policy governance and compliance
Minimum Requirements/Qualifications:
• Prior experience within a similar role is a must
• Experience of Process Mapping would be a plus
• Tried ability to interact with multiple levels of leadership both internally and externally, and influence peers and senior management in a complex, geographically dispersed matrix organization
• Self-directed, multifaceted and customer-centric change-agent who thrives in an exciting and changing environment