Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
We are currently seeking a motivated and goal-oriented individual to join our team as a Manager, Field Service. In this Engineering role, you will have the opportunity to lead a dedicated team and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer.
Responsibilities:
- Build and lead strong cross-functional teams across product lines and fields to implement Digital Science products and solutions for customers and meet business revenue and margin objectives.
• Work closely with sales to scope, define, and document services opportunities, accurately estimate effort, author Statements of Work (SOW), and help with RFP responses and presentations.
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• Own services forecasting, invoicing, utilization, profitability, and effectively handle customer critical issues.
• Builds strong interpersonal relationships across the organization, working closely with product management,
engineering, technical support, and technical operations.
• Establishes relationships with services delivery partners to augment and manage delivery capacity.
• Build a culture of excellence in the team, an environment to attract and retain the best talent, and be able to lead and
manage through influence.
Knowledge,
Requirements:
- Proven experience in a professional services managerial position in a software/technology company.
• Strong customer focus, business sense, interpersonal, influencing and collaboration skills.
• Proven experience in leading, managing and influencing diverse teams to achieve planned goals.
• Strategic problem solver with outstanding written and verbal communication skills.
• Strong project management capabilities and experience across entire project life cycle.
• Ability to work independently in a matrix environment.
• Familiarity with life sciences, clinical diagnostics, and applied markets - or similar industry.
• Familiarity with PPI or similar business/process systems to drive standard methodologies and continuous improvement is a plus.
• Ability to travel up to 50% of the time to customer sites and for key internal meetings.
This position is located in Tokyo and offers an exciting opportunity to work with Thermo Fisher Scientific Inc., a leading company in the scientific research industry.
Apply today to be a part of our diverse and inclusive team! We are an equal opportunity employer and value individuals with different experiences, backgrounds, and perspectives.
Thermo Fisher Scientific Inc. is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
We are committed to providing accessibility services for job seekers with disabilities. If you require accommodations during the application process, please contact us at 1-855-471-2255* to request assistance.
- This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.