Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job ID :

Location : US - Frederick, MD

Job Description: Sr. Manager, Colleague Experience

When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

Discover Impactful Work: We are seeking a Sr. Manager of Colleague Experience who demonstrates strong leadership and the ability to improve the overall IT colleague experience across our global organization. Reporting directly to the Sr. Director, Strategy & Colleague Experience, in Corporate Infrastructure & Security (CIS), you will be responsible for driving the development and implementation of information and content strategies, overseeing UI/UX and graphic design teams and building strategic partnerships to improve end-to-end IT processes. This role presents a rare chance to positively influence the engagement and satisfaction of our 130,000 colleagues worldwide.

• Develop and implement a comprehensive information and content strategy for CIS that aligns with business goals and significantly improves the colleague experience.
• Ensure that content is engaging, accessible and effectively meets the needs of colleagues across various touchpoints and regions.

• Provide strategic leadership to UI, UX and graphic design team members to deliver intuitive and aesthetically pleasing designs that improve user interaction and experience on a global scale.
• Champion a collaborative and innovative environment to produce design solutions that cater to a diverse workforce.
• Use data-driven insights and feedback to consistently improve the colleague experience.
• Implement processes, strategies and standard methodologies that ensure a positive experience for colleagues interacting with CIS services and technology.

• Collaborate with key partners to analyze and evaluate the colleague experience throughout global CIS processes from start to finish.
• Identify areas for improvement and work collaboratively with global, multi-functional teams to implement solutions that improve the overall colleague journey.
• Lead the CIS Cultural Engagement team to drive initiatives that promote a positive and engaging work culture across CIS.
• Champion diversity, equity and inclusion efforts, ensuring these principles are integrated into all aspects of the colleague experience.

• Bachelor's degree in Business, Marketing, Design, or a related field, or equivalent experience.
• Minimum of 10 years of experience in colleague engagement, content strategy, or a related field, with at least 5 years in a global leadership role.
• Proven track record to think critically and find effective solutions with a global outlook.
• Strong ability to optimally communicate and establish relationships with individuals at all levels.
• Demonstrated ability to drive cultural change and engagement within a global organization.
• Experience with data-driven decision-making and using insights to advise strategy and improvements.

• Strategic Vision: Ability to develop and implement strategies that align with business objectives and enhance the colleague experience on a global scale.
• Leadership: Demonstrated capacity to encourage and guide global teams to accomplish ambitious outcomes and foster innovative ways.
• Collaboration: Demonstrated strength in effectively collaborating with complementary teams and individuals from different functions and locations.
• Communication: Excellent written and verbal communication skills, with the ability to convey sophisticated ideas in a clear and concise manner.
• Adaptability: Ability to thrive in a fast-paced and dynamic global environment, managing multiple priorities effectively.