Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Are you ready to take your career to the next level? Thermo Fisher Scientific Inc. is seeking an exceptionally skilled and ambitious Sr. Applications Manager to join our world-class team. You will play a crucial role in driving the success of our TEM (Transmission Electron Microscope) products in the semiconductor market.
Who are we?
The Semiconductor Business Unit provides solutions for customers in pathfinding, yield learning, and failure analysis of semiconductor processes and manufacturing. As a member of this team, you will work with companies on the top tier edge of semiconductor innovation (Semiconductor Analysis | Semiconductor Metrology | Thermo Fisher Scientific - NL )
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Fundamental Purpose of Position:
Are you an inspirational leader who values diversity and enjoys coaching and mentoring a team to achieve success? We have an exciting opportunity to lead a team of highly skilled and experienced Application Engineers, empowering them to deliver world-class support and training for Thermo Fisher Scientific's Semiconductor TEM portfolio.
Come join our team and partner with other Semiconductor leaders to manage Semiconductor TEM Applications activities, achieve customer satisfaction and enable customer success. We know that our employees are our greatest asset! We're looking for someone who will focus on maintaining a high level of employee satisfaction, develop team members to their fullest potential and be a champion and advocate for your team.
Major Contributing Activities:
You will contribute directly to the fast growth of TEM in semiconductor, leading the customer applications engagements.
This role builds bridges semiconductor developments cross continents between customers / marketing and R&D. It requires a strong knowledge and understanding of TEM, people management and semiconductor customer standard processes.
Promote employee satisfaction and development, achieve operational expense budget and training revenue targets. As a leader of a customer focused team, expect to spend 15%-20% of the time "in the field", visiting customers to develop and maintain good relationships, monitor customer satisfaction and market our services and value provided. Close partnership with Product Management, Sales and Field Applications Managers is crucial to help create and maintain a highly effective cross functional team to exceed our customers' requirements and drive improvements.
Key Objectives of the role:
- Coordinate the management of key applications projects as a member of the Semiconductor Business unit. Partner with Product management, RD, Software teams to support introduction of latest TEM technology
- Actively seek and develop process improvements which increase our ability to support our customers and improve customer satisfaction.
- Assist the Applications team to plan and organize activities to ensure efficient and effective customer support is provided, prioritize resources based on skill, need and customer sentiment.
- Set strategy for future growth and direction of the Applications team.
- Evaluate employee performance and provide ongoing regular feedback to foster growth and development. Take actions as appropriate. Complete annual performance reviews.
- Develop, share and implement the long-term vision and strategy of the Applications team
- Accountability - Establish procedures to monitor the results to achieve goals; self-starter rather than passive observer; proactive and results oriented
Education:
- Typically requires a University degree in Materials Science, Chemistry and or Physics, an advanced degree is preferred
- Any additional management degrees/trainings is also appreciated
Experience:
- Leadership/management experience and a distinct leadership philosophy; Prior experience as an application engineer or application manager is required
- 3-5 years of TEM applications experience in semiconductor or other industrial domain
- Semiconductor customers knowledge
- Management of large customer engagement projects is a plus
Knowledge, Skills, Abilities:
- Change champion with the ability to adapt and thrive through changes; Greets challenge and change as opportunity
- Excellent teammate who can effectively integrate internal and field-based activities across functions to support customer requirements
- Ability and willingness to travel at least 15%-20%
- Successful candidate preferably located in Europe, ideally Eindhoven
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.