Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery)

Job Description

Reports To: Field Services Manager

Location: East Coast - Tewksbury, MA

Position Summary:

Coordinate and perform service/calibration/maintenance on automated lab equipment for various customers in the factory-based depot. Build and maintain strong customer relationships via outstanding service and technical support. The individual will assist in the factory-based service depot with repair, maintenance, and calibration of customer-owned lab equipment.

Crucial Job Functions and Accountabilities:

• Promote, quote, schedule, and perform In-Depot maintenance and repairs of customer-owned automation lab equipment.
• Produce and distribute high quality Field Service Reports of work performed.
• Promote and Quote service contracts for automation equipment customers.
• Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging automation equipment.
• Quality Control support including new process development, technical communications, training, and solving.
• Strong interpersonal skills and the ability to efficiently connect with all levels of personnel internal and external to the company.
• Maintain and update CRM database.

• Ability to travel overnight up to 25%

• Associate Degree in an engineering related field or equivalent experience (Bachelor's degree preferred)

• 3+ years' experience in mechanical troubleshooting and repair
• High proficiency in technical troubleshooting and repair
• Experience in customer relationship management
• Excellent digital literacy including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel, and Access)
• Ability to efficiently learn and use CRM applications (SalesForce.com experience preferred)
• Strong oral and written communications skills
• Ability to operate independently, with initiative, and good business judgment
• Strong interpersonal and time management skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability lift and/or move up to 75 pounds

• Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.
• Prolonged periods of sitting required.

• Competitive Hourly Pay Rate
• Additional shift differential for 2nd shift and 3rd shift positions
• Annual performance-based bonus
• Annual merit performance-based increase

• Benefits & Total Rewards | Thermo Fisher Scientific
• Medical, Dental, & Vision benefits-effective Day 1
• Paid Time Off & Designated Paid Holidays
• 401K
• Tuition Reimbursement
• Employee Referral Bonus
• Career Advancement Opportunities