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Sr Depot Repair Technician

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Sr Depot Repair Technician

Tewksbury, MA

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery)

Job Description

Reports To: Field Services Manager

Location: East Coast - Tewksbury, MA

Position Summary:

Coordinate and perform service/calibration/maintenance on automated lab equipment for various customers in the factory-based depot. Build and maintain strong customer relationships via outstanding service and technical support. The individual will assist in the factory-based service depot with repair, maintenance, and calibration of customer-owned lab equipment.

Crucial Job Functions and Accountabilities:

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  • Promote, quote, schedule, and perform In-Depot maintenance and repairs of customer-owned automation lab equipment.
  • Produce and distribute high quality Field Service Reports of work performed.
  • Promote and Quote service contracts for automation equipment customers.
  • Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging automation equipment.
  • Quality Control support including new process development, technical communications, training, and solving.
  • Strong interpersonal skills and the ability to efficiently connect with all levels of personnel internal and external to the company.
  • Maintain and update CRM database.

Minimum Requirements/Qualifications:

Travel Requirements:

  • Ability to travel overnight up to 25%

Educational Qualifications:

  • Associate Degree in an engineering related field or equivalent experience (Bachelor's degree preferred)

Experience Qualifications:

  • 3+ years' experience in mechanical troubleshooting and repair
  • High proficiency in technical troubleshooting and repair
  • Experience in customer relationship management
  • Excellent digital literacy including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel, and Access)
  • Ability to efficiently learn and use CRM applications (SalesForce.com experience preferred)
  • Strong oral and written communications skills
  • Ability to operate independently, with initiative, and good business judgment
  • Strong interpersonal and time management skills
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability lift and/or move up to 75 pounds

Physical Requirements / Work Environment

  • Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.
  • Prolonged periods of sitting required.

What We Offer

Compensation

  • Competitive Hourly Pay Rate
  • Additional shift differential for 2nd shift and 3rd shift positions
  • Annual performance-based bonus
  • Annual merit performance-based increase

Excellent Benefits

  • Benefits & Total Rewards | Thermo Fisher Scientific
  • Medical, Dental, & Vision benefits-effective Day 1
  • Paid Time Off & Designated Paid Holidays
  • 401K
  • Tuition Reimbursement
  • Employee Referral Bonus
  • Career Advancement Opportunities

Client-provided location(s): Tewksbury, MA, USA
Job ID: ThermoFisher-R-01277530-1
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program