Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

Global Remote/ Global Service Platform - Cloud for Service Systems Analyst

Discover Impactful Work:

The Systems Analyst will collaborate with business and IT teams to drive the development and support of our service technology platform, passionate about making improvements in customer service case management.

• Become a valuable member of our established distributed team, contributing to our dedication to perfection through a strong understanding of our users, processes, systems, and data.
• Collaborate with product owners to capture requirements, define functional specifications, and implement system improvements, configurations, and customizations in SAP C4S.
• Provide daily operational support and troubleshooting for the service platform application, addressing issues in real-time to ensure business continuity.
• Work closely with global users to analyze, diagnose, and resolve technical issues or data inconsistencies within the application.
• Contribute to the continuous improvement of system processes and user experiences by providing recommendations and delivering actionable insights.

• Bachelor degree or equivalent required.

• Demonstrated abilities in an instrument service business with profound process and system understanding preferably with SAP solutions
• 3+ years of business analyst, process analyst or similar experience in a service business
• Advanced knowledge of CRM and service systems preferable Cloud for Customer or comparable SaaS (could also be user experience)
• Experience with incident and change management processes within an IT service management (ITSM) framework is a plus.

• Ability to tackle for sophisticated business problems - applied analysis, creative thinking, interdependency consideration, developing recommendations for the best path forward
• Curious - doesn't stop at the easy answer, wants to understand all aspects
• Effective communication skills and ability to collaborate with both technical and non-technical stakeholders.
• Ability to work independently in a fast-paced environment with changing timelines and priorities
• Demonstrated ability to quickly learn and become expert in business processes

• Travel: This role may require global travel 0-2x per quarter
• Remote / work from home
• Willing to work non-traditional hours to accommodate time differences of a global team