Work Schedule
Other

Environmental Conditions
Office

Job Description

When you are part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

The Senior Credit & Collections Representative will be responsible for the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making.

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Carry out necessary procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
• Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
• Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
• Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution.
• Allocate credits in consultation with Cash allocation team, Customer Services and customers.
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
• Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
• Additional tasks may include:
• Assist the cash application team where required (remittance request etc.).
• Assist with the company's e-invoicing process, if relevant.
• Train and mentor new employees joining the Order-to-Cash (OtC) Department.
• Other additional duties or tasks may be assigned periodically by the Line Manager.

• Proven attention to detail and accuracy.
• Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.
• Ability to work independently in order to resolve complex issues and perform first level escalations.
• Comfortable in a fast-paced environment.
• Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
• Problem-solving and analytical ability.
• Willingness to train and mentor newcomers.

• Fluency in English and French
• University or College degree / degree in accounting or finance is an advantage
• Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
• Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers
• Previous 1+ year of experience operating in a fast-paced accounts receivable or customer service function is desirable.