Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

Position Location: Budapest, Hungary

Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide outstanding customer service, promptly and accurately when responding to internal and external customer requests.

• Work on assignments/projects as part of a team
• Become knowledgeable of the Customer Service functions of the ERP system
• Customer data maintenance
• Assess individual customer requirements and direct activities to appropriate departments
• Maintain daily customer service reports
• Handle all fax/written/web orders within the division's guidelines, relay price and availability of products to customers where vital
• Responding to customer enquiries by telephone
• Deal with customer complaints, tenders efficiently and expertly as per the service level agreement
• Enforce to SOP's, SLA's and departmental training guideline
• May be required to perform other related duties as required and/or assigned.

• Proficient Microsoft Office user
• Strong written and verbal communication skills
• Ability to communicate on the phone clearly and effectively
• Have the ability to identify and solve problems and to multitask under deadlines
• Possess self-motivation, passion, a positive demeanor and perform as an excellent teammate
• Display attention to detail and accuracy in the workplace
• Good interpersonal skills and the ability to prioritize optimally
• Demonstrate judgment, tact and subtlety in dealing with internal and external customers
• Work on own initiative on daily routine tasks as well as solving system issues

• Relevant customer service experience required, preferably in a call centre/office environment
• Experience with Oracle or SAP preferred but not crucial

• Requires a high school graduate or a Government Body award. A Bachelor's Degree is preferred but not crucial, candidates with shown experience and knowledge will also be considered.

• This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.
• Most of the other physical demands are typical with those associated with an office environment.
• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.

• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.

• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.

• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.

• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.

• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.