Job Description
About us
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $44 billion. Our Mission is to enable our customers to make the world Healthier, cleaner and Safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 125,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
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Position Summary:
As the Service Operations Enablement Specialist, you will play a critical role in ensuring flawless service operations by providing exceptional support to our service teams. Your proven ability to collaborate with cross-functional teams and successfully implement process improvements will be essential to your success in this role.
Role Responsibilities:
- Determine service operations requirements and implement innovative solutions
- Collaborate with service teams to develop and implement training programs
- Monitor and analyze service operations metrics to identify areas for improvement
- Develop and maintain service documentation and standard operating procedures
- Support the development and implementation of service quality initiatives
Skills and Experience:
- Bachelor's degree in a related field
- Minimum of 3 years of experience in service operations or a similar role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite
Don't miss out on this ambitious opportunity to be part of a world-class organization. Apply today and #StartYourStory at Thermo Fisher Scientific Inc.
We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. If you are a motivated individual with a passion for demand planning and inventory management, we invite you to apply for this exciting opportunity. Watch as our colleagues explain 5 reasons to work with us.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.