Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As a Senior Manager, Service Platform, you will serve as a business lead responsible for implementing innovative technologies and ensuring the successful delivery of complex projects that optimize business operations.
You will navigate and lead change in a fast-paced environment, collaborate cross-functionally to align technology solutions with organizational objectives, and ensure the solutions are successfully implemented with solid processes, change management, and sustaining strategies in place.
The ideal candidate will have a strong foundational knowledge of instrument service businesses and processes. Knowledge of (generative) AI is a plus, but not a necessity. More important is a technical mindset and a willingness to learn and understand new technologies, envision their impact, and create a strategy to bring that vision to life.
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Key Responsibilities:
- Lead the execution of large business transformation efforts that deliver short- and long-term business value through technology implementation and overall operational efficiency
- Design strategies for implementation and adoption of new technologies and ways of working, working closely with end users, management teams, and key partners
- Drive cross-functional collaboration and alignment
- Lead matrix project teams ensuring initiatives are well-managed with delivery of expectations, timelines, quality and budget
- Prepare and deliver updates to senior leadership, driving awareness and alignment on key decisions, project timelines, and delivery status
Knowledge, Skills, Abilities
- A bias for action, forward momentum, and speed
- Innately curious; dives deep to understand not just how work gets done but why, in order to make fully informed decisions on transformation
- Comfortable with ambiguity and change; AI is evolving rapidly, and we expect our strategies will do the same as we learn
- Superior analytical and problem-solving skills, including process mapping
- Ability to develop strong team/partner relationships to ensure a collaborative environment that embraces different viewpoints and, ultimately, delivers the best business solution
- Strong leadership and decision-making skills; confident moving forward with unknowns
Other Considerations:
- Willing to work flexible hours to accommodate time differences of a distributed team
Compensation and Benefits
The salary range estimated for this position based in California is $130,000.00-$194,950.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards