Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Senior Manager, Service Platform

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Senior Manager, Service Platform

Carlsbad, CA

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As a Senior Manager, Service Platform, you will serve as a business lead responsible for implementing innovative technologies and ensuring the successful delivery of complex projects that optimize business operations.

You will navigate and lead change in a fast-paced environment, collaborate cross-functionally to align technology solutions with organizational objectives, and ensure the solutions are successfully implemented with solid processes, change management, and sustaining strategies in place.

The ideal candidate will have a strong foundational knowledge of instrument service businesses and processes. Knowledge of (generative) AI is a plus, but not a necessity. More important is a technical mindset and a willingness to learn and understand new technologies, envision their impact, and create a strategy to bring that vision to life.

Want more jobs like this?

Get jobs in Carlsbad, CA delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


Key Responsibilities:

  • Lead the execution of large business transformation efforts that deliver short- and long-term business value through technology implementation and overall operational efficiency
  • Design strategies for implementation and adoption of new technologies and ways of working, working closely with end users, management teams, and key partners
  • Drive cross-functional collaboration and alignment
  • Lead matrix project teams ensuring initiatives are well-managed with delivery of expectations, timelines, quality and budget
  • Prepare and deliver updates to senior leadership, driving awareness and alignment on key decisions, project timelines, and delivery status

Knowledge, Skills, Abilities

  • A bias for action, forward momentum, and speed
  • Innately curious; dives deep to understand not just how work gets done but why, in order to make fully informed decisions on transformation
  • Comfortable with ambiguity and change; AI is evolving rapidly, and we expect our strategies will do the same as we learn
  • Superior analytical and problem-solving skills, including process mapping
  • Ability to develop strong team/partner relationships to ensure a collaborative environment that embraces different viewpoints and, ultimately, delivers the best business solution
  • Strong leadership and decision-making skills; confident moving forward with unknowns

Other Considerations:

  • Willing to work flexible hours to accommodate time differences of a distributed team

Compensation and Benefits
The salary range estimated for this position based in California is $130,000.00-$194,950.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Client-provided location(s): Carlsbad, CA, USA
Job ID: ThermoFisher-R-01279064-2
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program