Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As a Senior Manager, Service Platform, you will serve as a business lead responsible for implementing innovative technologies and ensuring the successful delivery of complex projects that optimize business operations.

You will navigate and lead change in a fast-paced environment, collaborate cross-functionally to align technology solutions with organizational objectives, and ensure the solutions are successfully implemented with solid processes, change management, and sustaining strategies in place.

The ideal candidate will have a strong foundational knowledge of instrument service businesses and processes. Knowledge of (generative) AI is a plus, but not a necessity. More important is a technical mindset and a willingness to learn and understand new technologies, envision their impact, and create a strategy to bring that vision to life.

• Lead the execution of large business transformation efforts that deliver short- and long-term business value through technology implementation and overall operational efficiency
• Design strategies for implementation and adoption of new technologies and ways of working, working closely with end users, management teams, and key partners
• Drive cross-functional collaboration and alignment
• Lead matrix project teams ensuring initiatives are well-managed with delivery of expectations, timelines, quality and budget
• Prepare and deliver updates to senior leadership, driving awareness and alignment on key decisions, project timelines, and delivery status

• A bias for action, forward momentum, and speed
• Innately curious; dives deep to understand not just how work gets done but why, in order to make fully informed decisions on transformation
• Comfortable with ambiguity and change; AI is evolving rapidly, and we expect our strategies will do the same as we learn
• Superior analytical and problem-solving skills, including process mapping
• Ability to develop strong team/partner relationships to ensure a collaborative environment that embraces different viewpoints and, ultimately, delivers the best business solution
• Strong leadership and decision-making skills; confident moving forward with unknowns

• Willing to work flexible hours to accommodate time differences of a distributed team

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount