Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Thermo Fisher Scientific Inc. is the global leader in science services, with $40 billion in yearly revenue. Our goal is to help customers improve global health, cleanliness, and safety. We assist customers in various areas, including life sciences research, analytical problem-solving, laboratory efficiency, diagnostics, and life-changing therapies.

Are you a multifaceted leader with a passion for client services and project management?

Our company is looking for a Senior Manager, Client Services (based in Basel Allschwil) who will be responsible for coordinating our project management team and ensuring that clinical supplies label projects are delivered on time.

• Leadership & Accountability: Hold your team accountable for their performance, ensuring they meet specified standards and deliver outstanding results.
• Training & Development: Develop and implement comprehensive training plans tailored to growth and improvement. Provide individual training for new team members and keep the team updated on new and revised procedures.
• Resource Management: Identify resource needs, hire, train, evaluate, and set goals for direct reports. Lead annual employee development initiatives, including mid-year and year-end evaluations.
• Client Engagement: Connect with internal and external customers to lead job timelines and ensure client happiness.
• Technical Mastery: Demonstrate expertise in all technical and service aspects of projects. Recommend solutions that exceed customer expectations while considering internal capabilities.
• Collaboration: Build and maintain strong, collaborative relationships with internal departments and sister sites.
• Problem-Solving: Exhibit sound problem-solving skills, exercise good judgment, and coordinate investigations of internal incidents and customer complaints.
• Reporting & Metrics: Prepare reports, assign responsibilities for corrective and preventive measures, and report relevant critical metrics to management.
• Follow all relevant Standard Operating Procedures (SOPs), client protocols, and quality criteria to ensure safe and efficient activities in accordance with Good Manufacturing Practices.
• Core Values: Model and promote the company's core values (Integrity, Intensity, Innovation, and Involvement) and incorporate Process Performance Improvement (PPI) into daily work.

• Professional degree, preferably in a health-related field or customer service.
• 2+ years of experience managing a team of 5+ in a client services environment.
• Proficiency in written and spoken German and English
• Proficiency in Microsoft Excel and other personal computer applications (e.g., Word, PowerPoint, Access, Outlook).
• Excellent interpersonal, planning, verbal, written, and numerical skills, with the ability to analyze and define solutions and lead multiple tasks to meet deadlines.
• Proven track record to develop strong client services skills, proactively anticipating and responding to client needs to go above and beyond.