Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job description:

• Process customer orders in an efficient, accurate, and timely manner, using dedicated systems within allocated countries/areas.
• Be able to discuss effectively products and services of the company to current and prospective customers in a way that conveys a positive image of quality, integrity, and better understanding of our business.
• Facilitate the customer concern process of inquiries and complaints to resolve in autonomy.
• Handle and influence customer satisfaction by demonstrating tact, sensitivity, and integrity.
• Developing work relationships and assist Commercial and Project teams through careful review of their open orders making appropriate follow-up calls/e-mails and offering pre and post customer service for sophisticated custom orders.
• Maintain excellent Export compliance and Company reputation by screening for denied persons and entities, restricted end uses and diversion using the compliance control systems; IBS, Precision, Securimate and GTC Sanction controls.
• Prioritize workflow to meet customer expectations.
• Order Management
• Working efficiently alongside other departments to guarantee outstanding customer service.
• Process/System Efficiencies
• Follow systems and procedures outlined in company manuals, staff meetings, intranet, and e-mails. Ability to learn, accept, and retain specific order management procedures and to meet required instructions and policies related to order management.
• Participate as a significant team member by supporting others Customer Care representatives as needed. Possess excellence in organization
• Processing inquiries within the framework of public tenders
• Regular reporting to public structures in Lithuania
• Be the substitute in the event of the absence of another team member

• Secondary education is mandatory, higher education in the field of natural sciences is helpful.

• No experience is required, similar work experience of at least 1 year can be an advantage.

• Excellent communication and social skills reflecting a positive, professional, customer-centered organization.
• Shown success in handling difficult customers with integrity, dignity, and tact required.
• Must demonstrate excellent proficiency in personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent Lithuanian & English language skills (oral and written) is a must.
• Strong ability to collaborate with colleagues, and share the workload as needed to provide quality customer support.
• Prior bioprocess production knowledge as advantage
• Integrity, Intensity, Innovation, Involvement

• The innovative environment of the rapidly growing international company;
• Impactful, driven and encouraging working culture and outstanding development possibilities to increase your potential;
• An exciting opportunity to be part of a dynamic global organization and work with experienced professionals;
• We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits.