Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com.

• Handle inquiries via email and phone from customers and/or internal parties.
• Perform order management activities: order entry, price checking, order clearing aligned with company's policies, prepare vital shipping documentation, etc.
• Aid sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements.
• Resolve problems by applying established policies, procedures and tactics and using proactive communication across an internal network of multiple product lines.
• Assess individual customer requirements and direct activities to appropriate departments.
• Take ownership of customer requirements, efficiently as per the service level agreement.
• Offer expertise, mentorship, and support to colleagues.
• Develop and deliver training and materials to support departmental needs.
• Cultivate an environment that promotes the company's goals, encourages continuous improvement, and builds customer relationships.
• May be required to perform other related duties as the need arises and/or assigned.

• Skilled in Microsoft Office applications.
• Strong written and verbal communication skills.
• Ability to identify and solve problems and to multi-task under deadlines.
• Self-motivation, passion, a positive attitude, and collaboration.
• Attention to detail and accuracy in the workplace.
• Good organizational skills and the ability to prioritize effectively.
• Demonstrates judgment, tact, and subtlety in dealing with internal and external customers.
• Work on own initiative on daily routine tasks as well as solving system issues.
• Proficiency in English and another European language is required.

• A minimum of 3 years' customer service experience required, preferably in an SSC/BSC/office environment.
• Experience with Oracle or SAP preferred but not essential.

• Requires a high school graduate or a Government Body award. A Bachelor's Degree is an advantage, candidates with relevant experience and knowledge will also be considered.

• Competitive salary and Cafeteria benefits (SZÉP-card allowance)
• All You Can Move Sport Pass at a discounted price
• Comprehensive Medicover health insurance package & health screenings
• Life, accident & critical illness insurance
• Monthly pension fund contribution after 6 months of employment
• Annual performance-based bonus
• Flexible working arrangements
• Professional development through soft and hard skill training and continuous learning opportunities
• Complimentary language courses after 3 months of employment
• Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center
• Access to discounted dental care services
• Relaxation areas with massage chairs
• Complimentary parking in the office building
• Multilingual work environment with native colleagues
• Vibrant, collaborative culture with a diverse, multicultural community and cutting-edge technology
• Exciting team and company events, including Social Responsibility and After-Hours activities