Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Application Scientist, Customer Support

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

• Supporting and training customers after the sale has been made and the system is signed off. Assisting Thermo Fisher Service Engineers on instrument sign offs and specific customer test, provided these were sold to customers as Non-Standard Request.
• An expert Electron Microscopist to be involved with a diverse team and exposed to a constant variety of customer application areas.
• Encouraging positive customer relationships and a high-level customer interface for specific instrument / applications issues, explaining complex technology details related to solutions and applications to scientific or industrial high-value problems.
• Assist and execute demo system owners in performing high quality product demonstrations, including the development of new techniques and applications for Thermo Fisher partners and customers.
• This customer focused position is ideal for an experienced Electron Microscopist wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.
• Assist lab manager/team leader for lab process operation

• Master degree is the minimum requirement, doctoral degree is highly preferred.
• Experience in a relevant commercial/research/production establishment applying SEM/SDB/FIB/TEM technology in sample characterization.
• Knowledge of advanced technology and troubleshooting, operational optimization experience of analytical equipment for materials/life science.
• Excellent, hard-working, good interpersonal skills, both written and verbal, with a diverse audience are essential to the success of this position.
• Excellent customer interfacing and technical sales skills a must.
• Proven track record to interact with cross - functional and cross - cultural teams.
• Ability to travel both domestically as well as internationally and possession of a valid passport.
• Language: proficient English and Chinese a must