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Department: Order to Cash

Career Band: 4

Job Track: Analyst I

Location: Lagunilla (Costa Rica), Budapest (Hungary)

Direct Reports: No

Position Summary

The role covers the entire range of reporting activities for the Order to Cash (OTC) department (e.g. month end and important metrics) globally.

The role also requires software development, essentially around several ERPs and collection tool, Cforia.

The successful candidate will be comfortable working and delivering in a service driven, customer focused environment across regions, entities, and local requirements.

This position will support the Reporting Manager OTC and will interact with various levels of OTC personnel, across our GBS sites, and therefore requires good communication skills and judgement, tact, and diplomacy in troubleshooting problems and communicating status. It will also interact with Key Stakeholders within our Finance and other departments.

The role will be within the GPO structure and will also have an important emphasis on supporting the OTC Operational team with suggesting ideas based on accounting receivable knowledge, technical knowledge and putting into practice improvements/reports to increase the OTC overall productivity.

Key Responsibilities

Be responsible for the end-to-end Reporting activities for the OTC GBS department across sites.

Responsible to support team members to be part of these activities for the OTC GBS department across sites.

Control, maintain and continually review and improve with automation all daily, weekly, monthly, quarterly, annual, adhoc reporting within the OTC area (month end close reporting, Bad Debt calculation, critical metrics, Dashboards, etc.)

Create, prepare, and update reports to track metrics and performance.

Conduct proper analysis of the reports and critical metrics.

Deliver timely and accurately reports.

Own and deliver ideas for implementation of process improvements to senior leadership.

Develop on Software Development processes and standard methodologies.

Ownership of all reporting Access databases.

Deliver participation within all software/ERP testing or development project activities for multiple sites across some project phases (including execution, monitoring, control, and closure) when applicable.

Business partner IT to enable software development, to enhance OTC performance in coordination with Reporting Manager and GPO.

Work collaboratively with development team, programmer, Reporting Manager and GPO Manager to determine technical direction and approach to system design and implementation.

Deliver recommendations to management about schedules, prioritization, and resource allocation with input from team members.

Thoroughly understand and communicate business requirements to appropriate team members and collaborators regarding project deliverables including running expectations, communicating, and working with sponsors

Maintain all implementation processes and coordinate documentation when needed.

Ensure the performance of all tasks is carried out in line with company policies, internal and external audit controls, and PPI.

Minimum Requirements/Qualifications

4 years of work experience with 2+ years within a shared services environment

B2+ English Level. Fluent in English written and spoken.

Understanding of the Accounts Receivable reporting processes and procedures

Familiarity with current technology available in OTC

Strong interpersonal skills

Excellent verbal and written communication

Strong understanding of Accounting Principles

Bachelor's Degree Required

Excellent attention to detail required.

Experience of gathering and documenting requirements (detailed or high level), or, working with this documentation as a developer / programmer / system architect

Experience in validating.

Experience of working with team members in other locations and across time zones

A self-starter able to work independently with minimal direction and collaboratively within a team.

Competences

Build customer loyalty: Provide trust between internal and external customers and OTC Leadership.

Embrace practical process improvement: Embrace continuous improvement using the internal model to improve processes and resolve issues using technology knowledge.

Communicates Openly: Communicate honestly and appropriately with colleagues, leader, and managers.

Foster growth: Demonstrate passion, commitment, a strong interest in results and understanding of objectives.

Stimulate personal growth, including one's own: Practice self-development, as well as promote the development and growth of colleagues.

Promote continuous learning: Set the standard regarding processes and results.

Build organizational relationships: Promote collaboration, foster teamwork, and lead by example.

Put the Customer First: Think and act with a customer-centric approach to deliver exceptional customer experiences.

Own Your Results: Take personal accountabilities for all you do and always exercise good judgement.

Find a Better Way Every Day: Be intellectually curious and adopt Practical Process Improvement (PPI).

Develop impactful Teams: Relentlessly attract and develop talent to deliver performance and achieve their full potential.

Create Successful Work Environments: Remove barriers to success and enable a work environment where colleagues can be their best self and motivated to excel.

Move Strategy to Action: Enable strategic focus by prioritizing work and resources across the team and organization to increase impact.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.