Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific Inc., the Production Business Manager role offers an outstanding opportunity to drive world-class production operations and collaborate with a dedicated team. Our ambitious projects ensure that you'll be at the forefront of innovative solutions, working to successfully implement and sustain customer-specific production requirements.

Location/Division Specific Information

US - Pittsburgh, PA. This role includes a hybrid schedule working both in the office and remotely.

Discover Impactful Work:

• Coordinate the flawless management and coordination of assigned customer production program accounts.
• Complete, review, and submit the customer requirements playbook into the Quality System, ensuring accurate documentation.
• Develop and present customer-facing Scope of Work documents and MS Project Plans, rigorously adhering to timelines.
• Serve as the point of contact for scope changes and modifications, both with the customer and internal teams.
• Coordinate documentation requirements with the Production Program team, including Inventory Planning, Quality, Customer Service, and Supplier Management.
• Drive escalation process and ensure results across functional areas to meet detailed requirements.
• Conduct continuous reviews of production parts and stocking strategies to optimize performance.
• Collaborate tightly with the customer's inventory planning and forecasting teams to determine and meet needs.
• Lead periodic program reviews with customers, including on-site visits as necessary.
• Document customer-specific and functional SOPs and process flows.
• Manage customer-facing metrics and business reviews related to the production program.
• Coordinate internal service level agreements and provide progress reports to collaborators on overall program status.
• Work closely with sales, customer service, supply chain, and regulatory teams to ensure balanced operations.
• Leverage continuous improvement methodologies and analytical tools to drive people, process, and technology improvements.

• Bachelor's degree preferred in Business, Supply Chain, or a related field, or equivalent experience and education.

• 3+ years of relevant business experience in operations, customer implementation, supply chain, sales, marketing, product management, quality, or customer service preferred

• Proficiency in continuous improvement methodologies and related analytical tools (e.g., Six Sigma, Lean).
• Understanding of industry/global quality system standards and regulations (ISO 13485, FDA cGMP preferred).
• Strong written and oral communication skills to effectively express ideas and communicate with employees and sales teams.
• Outstanding organizational skills to ensure Service Level Agreements are met.
• Proficiency in MS Office (Word, Outlook, Excel, PowerPoint), SharePoint, and Fisher Scientific Mainframe.