Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
We are seeking a highly motivated and experienced Product Quality Senior Engineer to join our dynamic team at Thermo Fisher Scientific Inc. in Singapore. As a world-class leader in the engineering industry, Thermo Fisher Scientific is committed to enabling our customers to make the world healthier, cleaner, and safer.
In this role, you will have the opportunity to work on exceptionally challenging and ambitious projects, collaborating with a team of engineers who demonstrate strong problem-solving skills and a commitment to excellence in their work. Your proven track record of successfully implementing quality control measures will be crucial in determining the efficiency and effectiveness of our engineering processes.
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Responsibilities:
1. Customer Feedback / Compliant handling, including retrieval of complaints from various database and update complaint log, review and process complaints in a uniform and timely manner.
2. Review technical complaint threshold report and initiate raised complaint(s) from various databased into Trackwise System.
3. Lead in the resolution of customer complaint and quality issues on manufacturing floor to provide voice of customers to operations and translate customer's feedback into innovative solutions.
4. Participate in Product Qualification activities by reviewing test protocols and reports to ensure product quality meet the specified requirements.
5. Perform failure analysis on product failures and work with Engineering to resolve product faults.
6. Review change orders, deviation and risk management for products.
7. Provide management with quality data and trends in product performance in meeting customer requirements.
8. Act as Operation/Compliance QA Representative for NPI (New Product Introduction) project and Transfer project.
9. Act as customer representative, attend to customer enquires/ feedback, assist in customer visit, coordinate, and lead the team in customer audits.
10. Lead in quality initiatives program to address system inadequacies which may include quality programs, tracking, analyzing, reporting and problem solving to achieve continual quality improvement objectives.
11. Supports company goals and objectives, policies, and procedures in compliance with quality systems, cGMP and FDA regulations and support plant-wide activities and special projects, as assigned.
Requirements:
- Bachelor's degree in Engineering or related field
- Proven experience of at least 8 years in product quality engineering
- Strong knowledge of quality control principles and practices
- Proficient in using quality management software and tools
- Excellent problem-solving and analytical skills
At Thermo Fisher Scientific, we value diversity and inclusion, and we are proud to be an equal opportunity employer. We provide reasonable accommodations for individuals with disabilities during the application process. If you require any accommodations or support, please contact us at 1-855-471-2255*. We look forward to welcoming exceptional candidates who share our passion for innovation and making a positive impact on the world.
Apply today: http://jobs.thermofisher.com