Location/Division Specific Information

Remote

How will you make an impact?

• Leverage communication skills to support team members and key clients
• Drive excellence through clear communication, scientific partnership, service scope expansion, SLA adherence, development of business metrics, and team management
• Champion innovation and practical process improvement in the program

Position Summary:

The Customer Service Representative will provide service to our customers and clients through the placement and monitoring of orders. Process telephone, mail, email and fax orders; provide pricing, availability, cross-reference, researching & sourcing of products for customers; up-sells best buy/ first choice/and other products as requested; forward potential product leads to sales reps; handle small informal quotes. This position will also respond to post-order customer service requests such as handling customer problems and complaints; returns and communicating anticipated delays. This position requires schedule adherence.

Key Responsibilities:

Complete customer orders, quotes, and inquiries by telephone for existing and prospective customers in the Thermo Fisher Scientific domestic market. Review a variety of screens and documents to estimate delivery of orders to meet customer requirements.

Process mail, fax, e-mail orders and hard copy quotes.

Analyze and resolve customer concerns using established procedures.

Handle change order information from customers.

Investigate overdue and damaged shipments or shortages in shipments already received.

Use supplier catalogs, on-line databases, and other appropriate resources to cross reference products. Make suggestions for alternative products when items are not readily available. Assist customers with buying decisions: researches product, cross-reference, pricing & availability.

Suggest alternative products per Best Buy/First Choice Program/and other promotional programs.

Attend product/vendor/systems meetings to stay up to date on new product lines and current systems.

Adhere to schedule, including regular and punctual attendance at work

Meet and exceed productivity and quality standards as set forth by department management.

Contribute to maintaining company objectives on average speed of answer and first call resolution.

Perform all other duties/projects as assigned.

Work in Thermo Fisher purchasing systems and customer purchasing systems.

How will you get here?

• High School Diploma or GED required
• Proven excellence in developing customer relationships
• Must be fluent in speaking and writing English

Benefits

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

At Thermo Fisher Scientific, each one of our 65,000 outstanding minds have a unique story to tell. Join us and contribute to our mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.