Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Works effectively as a Functional Lead, across multiple divisions, to oversee the creation, implementation and delivery of patient recruitment and retention strategy for assigned projects/programs within cost, time, and quality requirements. This role ensures that the needs of the study and applicable patient population are supported with a recruitment strategy that encompasses monitoring interventions, site support and recruitment/retention tactics/tools. The Patient Recruitment lead oversees the implementation and performance of the client approved strategy during the study enrollment period and manages client reporting and communication, appropriately escalating any issues.

• Acts as a Functional Lead for recruitment and retention strategy and associated initiatives within the project team.
• Closely communicates with the project team including the Project Lead, Clinical Team Manager and Clinical Research Associates.
• Works with Clinical and Project Management team members to ensure country- and region-appropriate methods are used, and requirements met.
• Trains project team members, as applicable, on recruitment and retention strategy and best practices.
• Works to identify potential risks, develop contingency plans and escalate issues or potential issues as appropriate, in collaboration with the client and the Organization's project team.
• Acts as Subject Matter Expert (SME) for patient recruitment and retention topics when providing client updates and when involved in relevant client communications.
• Responsible for provision of tracking metrics and creating associated reports for progress of enrollment to target, inclusive of pre-screening, screening and enrollment updates.

• Develops and oversees study-specific patient recruitment and retention strategy, recommending adjustments as needed.
• Responsible for the identification of study-specific potential barriers to patient recruitment and retention, subsequently develops patient recruitment and retention study-specific strategy in collaboration with wider project team.
• Responsible for developing and maintaining the Study Recruitment and Retention Plan per the Organization's SOPs.
• Periodic review of Study Recruitment and Retention Plan to ensure accurate reflection of the study-specific Statement of Work (SOW).
• Works with the client and the Organization's project team on the identification of the most appropriate strategic solution(s) for the indication/protocol/patient population.

• Ensures any assigned patient centric service providers are accountable for patient recruitment and retention deliverables scoped.
• Oversees quality and performance of patient centric service providers and manages/escalates any issues.
• Ensure SOW is executed quickly and patient centric service provider invoices are accurate and timely.
• Works closely with the Organization's Finance and Contracts to manage any financial and contractual matters for patient centric service providers.
• Oversees communication between patient centric service providers, client and the organization's project team.

• Collaborates, as required, with the Patient Diversity Team to ensure that the Diversity Plan is reflected within Study Recruitment and Retention Plan.
• Ensures any client or protocol-mandated diversity requirements for enrollment are considered during strategy design, are monitored throughout enrollment period and subsequently met.
• As required, monitors patient diversity metrics throughout the study enrollment period and reports progress to client.

• Works closely with Patient Enrollment Optimization vendor relationship leads to ensure that vendor oversight activities are not duplicated.
• Works closely with Patient Enrollment Optimization vendor relationship leads to ensure appropriate activities are conducted as per vendor's designation on the AVL.
• Synthesizes feedback from project teams and clients, as required, in order to critically review vendor performance and provide feedback to the Patient Enrollment Optimization vendor relationship lead.
• Ensures that patient recruitment and retention successes and lessons learned are shared with the rest of the Patient Enrollment Optimization team, including developing study-specific examples for a cases studies library.
• As needed, provides support for proposals and bid defenses around recruitment lead activities.

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years).
• Preference is 3-5 years experience.
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

• Experience in vendor management
• Knowledge of the key principles of cross functional project management (cost, time, and quality)
• Solid financial acumen
• Applies a range of negotiation techniques to achieve desired outcomes with evidence of commercial and organizational acumen
• Can effectively plan and deliver a dynamic and persuasive presentation, using effective technology and graphics
• Displays effective communication skills (listening, oral, written) and can communicate in English language (oral, written)
• Sound interpersonal skills, flexible and adapts to changing situations
• Has the ability to persuade, convince, and influence or impress others
• Is organized, and possesses a focus on quality with attention to detail
• Coach/mentor team members as appropriate
• Effectively prioritizes own workload and the ability to multi-task across competing timelines
• Ability to effectively use automated systems and computerized applications such as Outlook, Excel, Word, Power Point, MS Teams, etc.
• Possesses cross-cultural awareness and is able to adapt appropriately
• Has an in-depth understanding and appreciation of clinical research/development, including medical and therapeutic areas, phases, and medical terminology
• Has experience with leading, liaising and coordinating cross-functional project teams
• Has an in-depth knowledge/understanding of clinical development guidelines and directives