Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

PPD is revolutionizing patient recruitment. As the clinical research division of Thermo Fisher Scientific, PPD has launched Patient First, a group dedicated to enhancing the patient experience from the first click to the final visit. Utilizing human-centered, digitally enabled solutions, Patient First optimizes patient recruitment and engagement, site operations, and quality data collection.

We are seeking a Patient Recruitment & Engagement Lead to manage global Patient Recruitment strategies for our drug trials. This critical position will implement strategy and drive delivery using recruitment and retention tools and site recruitment optimization tactics.

• Leads the implementation of Patient Recruitment & Retention strategies to ensure effective trial delivery.
• Act as a functional lead on the project team to ensure operational excellence, consistency, quality, innovation, and learning.
• Collaborate with clinical teams to assess PR performance throughout the course of the study.
• Appropriately escalate issues and provide solutions for risk management and strategy adjustment.
• Maintain compliance with study tools, training materials and system updates.
• Assess the performance of the PR strategy globally and function as SME, with the ability to review metrics and pivot the strategy to meet study target in consideration of the overall recruitment picture at country and site levels.
• Collaborate with the Project Lead to prepare or present at client meetings, including kick-off meetings.
• Oversight of project financials; identify out of scope tasks and support creation of Contract Modifications.
• Review progress against contract and present project information and present to client and management.

• Bachelor's degree
• Previous patient recruitment experience that provides the knowledge, skills, and abilities to perform the job (comparable to 3-5 years' experience)
• In some cases, an equivalency, consisting of appropriate education, training, and/or related experience will be considered sufficient for an individual to meet the requirements of the role.

• Clinical Management experience with a focus on Recruitment and Retention.
• Project Management experience.
• Effective leadership and training skills; capable of motivating teams.
• Excellent planning and organizational skills to effectively prioritize workload for self and team members.
• Solid interpersonal and critical thinking skills to promote teamwork in a multicultural matrix organization.
• Proven ability to work in high pressured situations.
• Solid understanding of change management principles
• Strong judgment, decision making, escalation, and risk management skills.
• Strong oral and written communication skills, including English language proficiency.
• Provides excellent customer service and fosters teamwork among internal and external customers.

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• May require as-needed travel (0-20%).

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount