Work Schedule
First Shift (Days)

Environmental Conditions
Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Discover Impactful Work

Division: The Clinical Next-Generation Sequencing Division (CSD) is leading the global democratization of next-generation sequencing (NGS) to accelerate translational research and improve clinical outcomes.

• Direction of a team of Clinical Applications Consultants for adherence of process and policies set by leadership
• Primary support for Clinical laboratories with implementation, training, validation, troubleshooting and providing clinical solutions for our Thermo Fisher Scientific/ Ion Torrent product portfolio (mainly NGS)
• Responsible for improving customer value/satisfaction by aligning sophisticated product solutions and services with key customer initiatives. Build and maintain relationships with key decision makers or potential influencers
• Understanding the clinical landscape and develop a strategy how to best address the clinical markets with Clinical Sales counterparts and support to various revenue driving or enhancement projects

• Review and assist customers with analyses of their Ion Torrent data using Torrent Suite and Ion Reporter software packages
• Chair Internal and External alignment Calls for updates and customer concerns
• Help customers design and conducts experiments to assist in evaluations of Ion Torrent / Thermo Fisher products. Provide technical and applications assistance in response to customer inquiries and issues when needed
• Provide initial training to customers at their own CLIA/GLP laboratories and at Thermo Fisher training locations
• Understanding of CAP/CLIA NYS NGS Guidelines for Lab Developed Tests.
• Promote new products (clinical solutions) on customer sites and in conferences/user meetings
• Work in collaboration with the Clinical Account Manager (s) to set up the best support strategy for each customer site
• Build strong relationships with customer and support use of the CRM database
• Maintain consistent and structured communication with counterparts and articulate summarized communication to Sr. Manager on a periodic basis
• Acquire successful adoption of the technology within all applied markets while investigating the potential of other applications and solutions both pre-clinically and clinically
• Estimated 25-50% travel.

• BA/BS (with experience), or MS degree in Life Sciences, PhD preferred

• At least 4+ years of professional experience. Prior people leadership experience highly preferred
• Experience in NGS sequencing, Capillary Electrophoresis, qPCR, and RT-PCR
• Understanding of healthcare industry standards, guidelines, and environments
• A technically savvy individual who can assess customer clinical needs and implement training and experimental approaches to ensure customer success
• Previous experience as application specialist desirable (NGS experience desirable)

• Interdisciplinary collaboration skills, creativity, flexibility, and adaptability.
• Analytical proficiencies and technological understanding. Must be very strong with administrative duties
• Excellent communication, networking, and problem-solving skills. A problem solver with proven track record to overcome technical hurdles
• Ability to understand and articulate complex scientific literature and use extensive complex clinical data as a key factor in the sales process
• Strong drive for success and history of trustworthiness
• Medical background, laboratory experience, and/or managed care. Clinical Laboratory experience/MLT a plus.

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount