Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

When you join us at Thermo Fisher Scientific Inc., you'll be joining a globally recognized company that values performance, quality, and innovation. With a strong focus on research and development, we provide our employees with the resources and challenges to make significant contributions to the world.

As the Manager, IT, you will have an exceptional opportunity to lead and manage the IT support team located in APAC. You will play a critical role in delivering enterprise solutions and providing flawless technical support to our business end-users. This position requires strong leadership, technical expertise, and a quality demeanor, making it a unique opportunity to showcase your skills.

• Provide work direction and supervision to assigned technical support staff
• Manage team schedules and workload assignments
• Contribute to the planning and implementation of IT projects, including system upgrades and change management activities.
• Administer and manage software applications, tools, and configurations
• Collaborate with vendors and business colleagues to understand support needs and develop effective partnerships
• Ensure global service levels and quality of service objectives are met through customer service quality and positive interactions with customers

• Bachelor's Degree or equivalent experience
• 3+ year of team leadership responsibility
• Experience in handling a multi-lingual and multi-cultural end-user support function
• Experience working in a regulated environment
• Knowledge of GxP regulations and CFR 21 Part 11 are helpful

• Strong IT support skills for enterprise systems
• Ability to work in a team structure and make decisions
• Capacity to simplify demanding concepts for non-technical audiences
• Strong people leadership skills
• Effective communication and interpersonal skills
• Strong English written and verbal communication skills
• Strong customer service/relationship building skills