Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific, we offer a special opportunity for you to have a significant influence and contribute to innovative research and discoveries. As a Field Service Manager, you will guide a team of Service Engineers, Supervisors, and indirect service channel partners in providing, setting up, maintaining, and fixing a range of advanced systems. Your role will directly shape customer satisfaction, team development, process optimization, and business achievements.

To excel in this role, you will collaborate closely with various departments within Thermo Fisher Scientific to drive organizational growth. In recognition of your contributions, you will receive a company phone, laptop, car allowance, and a comprehensive benefits package that includes bonus opportunities, a training plan, and an employee assistance program.

• Develop and implement strategies to provide effective customer support in the region.
• Achieve a high level of Customer Allegiance.
• Foster the growth, coordination, and continuity of a team of Field Service engineers and Supervisors who consistently exhibit outstanding performance and motivation, while providing support to different service areas and product lines.
• Maintain professional service support and processes through qualified external service providers.
• Achieve goals for operational and business performance.
• Manage regional P&L in line with plan/budgetary requirements.
• Partner with our commercial teams to deliver profitable customer deals that exceed expectations.
• Successfully address customer issues and maintain a positive and professional company image when dealing with difficult interactions.
• Drive high quality and continuous improvement through our Practical Process Improvement Business System.

• Bachelor's or advanced degree in business, marketing, mathematics, or sciences.
• 10+ years of experience, including at least 2 years in a management role.
• Thorough understanding and extensive experience in working with external service providers.
• Excellent written, oral, and presentation skills in English.
• Strong people leadership skills and a professional attitude.
• Ability to energize teams and integrate across matrix organizations.
• Comprehensive computer skills including database development, searching, and proficiency in PowerPoint, Word, and spreadsheets.
• Honest, independent, self-disciplined, innovative, and responsible.