Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Thermo Fisher Scientific Inc. is seeking a highly motivated and experienced individual to join our team as the Manager, Field Service. This is a unique opportunity to lead our world-class team and contribute to the exceptional growth and success of our company.

Location: Must reside in The Bay Area

What will you do?

• Lead and manage the Field Service team to ensure flawless execution of service operations and customer satisfaction.
• Build, lead and sustain a strong, motivated team of Field Service engineers and Supervisors, who are assigned to support different service areas and product lines.
• Create and implement strategies to drive growth and take advantage of opportunities for increased profitability in the market.
• Analyze complex problems and formulate clear strategies and solutions to drive business success.
• Cultivate and promote Thermo Fisher Scientific's 4i values of Integrity, Intensity, Innovation, and Involvement.
• Travel up to 30% to engage with customers and provide leadership support.

• Bachelor or advanced degree in business, marketing, mathematics or sciences.
• Requires 7+ years of experience; for employees with at least 2+ years in a Management role.

• Proven experience in management and leadership roles in a fast-paced service environment.
• Exceptional verbal and written communication skills.
• Strong business intuition and the ability to identify and pursue growth opportunities.
• Demonstrated ability in an applied Industry, including a background in service operations, marketing, sales, and business development.
• Demonstrated success managing a P&L, and leading businesses to profitable growth and market share penetration.
• Ability to identify customers' needs and provide solutions exceeding expectations.
• Experience and proven ability to work efficiently in an international environment.
• Experience working in a multinational company with demonstrated ability to lead effectively and achieve results in a matrixed operating environment.
• Ability to analyze and assimilate complicated problems to determine effective strategies.
• Dedication to Thermo Fisher Scientific's values and commitment to excellence.

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount