Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work

Join our exceptional team as a Manager, Customer Success in the Laboratory Chemicals Division (LCD). This is a key role within the Life Science Solution Group, providing abundant opportunities for career development and growth.

• Lead a global team of key account customer experience specialists and customer service representatives
• Partner with Commercial to drive revenue growth and commercial success in all designated customer accounts
• Proactively plan regular customer engagement and visit customers with Commercial as needed to understand customers' demand, drive fleet optimization, and monitor/ensure critical metrics of the customer business review dashboard are met
• Drive continuous improvements of the FisherPak/returnable drum program in both NA and EMEA
• Monitor customer performance and partner with Commercial to take actions accordingly
• Mobilize internal resources, including Commercial, Operations, Supply Chain, and management to address customer needs/problems, ensure timely delivery, and deliver exceptional customer service for both new and existing customers
• Drive and implement technology solutions to improve the overall customer experience and leverage Practical Process Improvement (PPI) methodology to continue streamlining internal/external processes
• Collaborate with Product Management to identify customer-specific growth opportunities, develop application-specific solution offerings, and achieve revenue/profitability targets as a team

• Bachelors Degree required.

• 2 years of experience in business management, customer service, commercial operations, supply chain, or a related experience.
• Prior experience in team management, subject matter expertise, or tean mentorship preferred.

• Exceptional relationship building and collaboration skills are key for this role
• Strong interpersonal and communication skills
• Exceptional analytical capability and problem solving skills
• Ability to work in a team environment and influence others to achieve results
• Project management skills, ability to multi-task, prioritize, and address customer needs in a timely manner
• Willingness to travel up to 30% domestic and international