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Manager, Customer Experience (화순)

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Manager, Customer Experience (화순)

Hwasun, South Korea

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Position Overview: We are seeking a dedicated and expert Site Leader to manage the operations of our Satellite Customer Experience Center in Hwasun-gun. The Site Leader will be responsible for overseeing all aspects of the center's activities, including technical support, business development, and collaboration with local collaborators.

Key Responsibilities:

Leadership and Management:

  • Lead and manage the day-to-day operations of the Satellite Customer Experience Center.
  • Ensure the center meets its strategic goals and objectives.
  • Supervise and mentor staff, fostering a collaborative and innovative work environment

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Business Development:

  • Identify and develop business opportunities within the advanced bio-industry special zones, particularly in Jeollanam-do and surrounding areas.
  • Develop and propose technical teamwork plans through our company's TVP to government offices, companies, schools, research institutes, and hospitals in the region.

Technical Support:

  • Provide close technical support tailored to the needs of customers and companies entering the bio-industry zones.
  • Propose customized workflow solutions to enhance operational efficiency and effectiveness.

Collaboration and Training:

  • Develop collaborative systems such as credit certification programs, annual education recognition programs for public officials, and executive proficiency improvement programs for companies.
  • Support the promotion of the regional bio-industry by developing and implementing these collaborative systems.

Qualifications:

  • Master's degree or higher on biochemistry, molecular biology or relevant major
  • 3+ years of laboratory experience
  • 7+ years of experience in a related industry.
  • Validated experience as a team leader in sales, technical support, or marketing within the bio-industry.
  • Experience in training in at least three of these subjects is required.
  • Research or development experience in cell/gene therapy, vaccines, or pharmacy/pharmacology is highly desirable

Essential Skills/Knowledge:

  • Cell Culture: Proficient in cell culture techniques, including maintenance and manipulation of cells.
  • Gene Expression Analysis: Skilled in analyzing gene expression and protein levels post-gene delivery using techniques such as PCR/RT-PCR, Western blotting/ELISA, and protein expression/purification.

Preferred Qualifications:

  • Research Proposal and Grant Management: At least 1 year of experience in managing laboratory supplies and inventory.
  • Pharmacy/Pharmacology Experience: Practical experience in pharmacy or pharmacology will be considered a strong asset.
  • Proficient skills/knowledge for stem cell/organoid culture, cell line and animal model monitoring or gene editing and delivery

Client-provided location(s): Hwasun-gun, Jeollanam-do, South Korea
Job ID: ThermoFisher-R-01295511
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program