Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Responsibilities:

The "Associate Logistics Coordinator - Maintenance" ensures a high level of support, service, reliability, and availability to internal departments.

Ensures efficient and effective operations of the section.

As member of the Logistics Team your onsite attendance may be required for (but not limited to) trainings, meetings, daily operational tasks.

Education and Experience

High School diploma or equivalent required and minimum of two years general logistics experience with clinical trials required or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities.

• Excellent customer service and phone service skills

• Knowledge of Good Clinical Practices

• Accurate data entry skills and high-level computer literacy

• Superior analytical, interpersonal and time management skills

• Excellent verbal communications and customer service skills in the English language - additional languages are an advantage

• Critical thinking and problem-solving skills to support quality decision making

• Proven negotiation and problem resolution skills

• Maintains confidentiality of client protocols and study data

• Reports to Team Lead level or above

• Issue Pro-forma invoice for shipments from kit vendors to sites.

• Maintains the Proforma mailbox, sending proforma invoices to the IOR for approval, making any changes required and release to kit vendor for shipment.

• Maintains courier contact sheets and starter packs for couriers.

• Actively solves problems to ensure timely delivery of both inbound and outbound shipments.

• Responsible for daily interaction with clients/IOR to ensure correct delivery of supply orders to clinical sites.

• Escalates to Project Manager and/or designee when client/IOR is unresponsive and study timelines are impacted.

• Point of contact for issues and questions related to proforma invoices for supply orders, Starter Packs and Courier Contact Sheets.

• May assist with or participate in:

• solving courier issues and managing courier operations, sample pickups or deliveries of supplies.

• Arranging pickups and looking for contingencies when sites are unable to work with the assigned courier.

• Courier operational meetings and reports to Senior Level/Team Lead/Manager any issue or concern.

• Supports the Associate Logistics Coordinators.

• Coordinate the review and action required on custom reports.

• Supports in the investigation and resolution of Quality Events .