Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

When you're part of Thermo Fisher Scientific, you'll do ambitious work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Order Administration Specialist, Supply Chain

Position Summary

The Lead Supply Chain Coordinator is responsible for order backlog management and internal customer communication. The order administration team is located in EMEA and NA and is focused on reducing customer wait time, order prioritization for critical issues, handling internal customer inquiries regarding supply chain and communicating to the field.

• Function as coordination hub between the Supply Chain functions and internal customers, act as an entry point for customer requests and prioritizing them to the right department within the supply chain organization. Track, follow up and close on inquiries from internal customers in the supply chain email box. Updating the customers on the status of their requests/orders.
• Act in a global role within a follow-the-sun organization, dealing with cases from other geo-regions when needed
• Independently review backlog daily, correcting order problems, looking for alternative supply sites or engineer inventory
• Changing order priorities in the system based on the input from the field service teams
• Participating in weekly/monthly meetings with field service and/or tech support managers, providing updates on the current backlog situation and countermeasures
• Publish and communicate expected delivery dates for parts to the field service engineers
• Maintain metric and actions to address Supply Chain related complaints.
• Handle and update complaints within the SAP CRM tool
• Ensure that escalated orders are prioritized appropriately and progress is reported to the involved collaborators
• Monitor dealer orders and reserve inventory as available and have it released when order is complete.
• Enter orders for internal offices not on SAP or where automated systems do not exist.
• Proactively react on incoming information, taking action, report to partners, seeking for countermeasures
• Additional tasks as assigned.

• A strong sense of customer service and ability to work with a broad range of Customers and within the matrix structure of our organization.
• Well organized and able to multi task across the full range of administration duties
• Foundational experience in order administration and/or logistics
• Proven PC skills and ability to effectively use Windows based software
• Experienced with CRM and ERP tools such as SAP
• Strong communication skills verbal and written in English. Any other language is a plus.
• Strong social skills
• Ability to work under pressure