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Lead Customer Service Representative

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Lead Customer Service Representative

Seongnam-si, South Korea

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

This position is responsible for establishing and maintaining positive relationships with customers/dealers on behalf of the company by taking complete responsibility for each customer contact, and providing high quality of customer service and support. The Lead Customer Excellence Representative has the primary responsibility for ensuring that all customer requirements are completely met.

Responsibilities

  • Fulfill the order transactions - Process quotes, orders, returns, replacements, Credits and debits accurately and timely (Oracle&SAP).
  • Respond effectively and efficiently to customer inquiries from orders, product availability, pricing, shipping, billing (invoices, credits and debits), documentation and sample requests. Handle customer complaints, logs the complaint data in system and following through to ensure complete closure within agreed time frame.
  • Cooperate with functional teams in efficient working way.
  • Implement in compliance with business policies and procedures.
  • Contribute to team by reviewing company's revenue.

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Requirements

  • Minimum 2+ years of work experience in customer excellence or customer service
  • Knowledge of Oracle or SAP ERP system will be an added advantage.
  • Excellent skill levels in MS Office, especially Excel
  • Excellent telephone manner and customer service
  • Understanding of order processing, commercial administrative and invoicing systems
  • Intermediate English skill

Client-provided location(s): Gangnam District, Seoul, South Korea
Job ID: ThermoFisher-R-01270325-2
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program