Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and supply to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Job Title: Order Management Representative
Reports to: Team Leader, Customer Service
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Career Band: 2
Position Summary:
Based at the new Shared Service Center in Budapest,you will support our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Order Management Representatives provide exceptional order management service, promptly and accurately when responding to internal and external customer requests.
Key Responsibilities:
- Process and follow up all fax/written/web orders within the division's guidelines, liaise with other functions (sales, warehouse, finance, customer facing team...etc) to resolve issues and ensure timely handling of requests
- Follow up order process from order entry until order fulfillment including checking Hold stop codes on a regular basis
- Adhere to company policies, operational regulation, and departmental training guidelines
- Meet daily/weekly metrics (order volume, accuracy target...etc)
Skills:
- Display attention to detail and accuracy in the workplace
- Must have the ability to identify and tackle problems under tight deadlines
- Must possess self-motivation, passion, a positive demeanor and perform as a great teammate
- Strong written and verbal communication skills
- Must demonstrate judgment, tact and subtlety in dealing with internal and external customers
- Competent Microsoft Office user
Experience:
- Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome
- Experience with Oracle or SAP preferred but not crucial
Education:
- Requires a high school diploma or a Government Body award. A Bachelor's Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
Working Conditions:
- This position requires repetitive typing and regular use of a computer plus multiple displays
- Most of the other physical demands are typical with those associated with an office environment.
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.