Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
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Based in our Scoresby Laboratory - Technical Service Department
About the Role:
We are looking for an exceptionally skilled ISO17025 Technical Controller to join our world-class team. This outstanding career opportunity allows you to work closely with the ANZ service team to provide technical support and successfully implement ISO17025 standards. You will be a key player in maintaining our competitive edge and ensuring that our team's calibration procedures and methods are strictly adhered to.
What You'll Do:
- Provide outstanding technical support for ISO17025 by collaborating closely with the ANZ service team.
- Write calibration test procedures and methods.
- Perform and evaluate Inter Laboratory Comparisons and Proficiency Tests.
- Ultimately responsible for the laboratories uncertainties of measurement.
- Perform all duties of the Technical Controller as per the Laboratory Quality Manual.
- Develop, validate, and deliver training and assessment for field service engineers to perform ISO17025 Calibrations.
- Review and update Training skills matrix for all engineers and resolve skills gaps.
- Ensure the efficiency of ISO17025 Calibrations.
- Support all internal and external Audit activities.
- Support timely customer issue resolution by working directly with customers and FSE's.
- Review and distribute technical bulletins and product information to ensure the latest factory and field recommendations are applied for all maintenance.
- Support the service administration team, service and sales teams in responding to technical inquiries.
- Collaborate with other Thermo Fisher Scientific groups and departments to help maintain product quality and promote customer happiness.
- Demonstrate responsiveness and proactivity in meeting customer needs. Nurture close and effective relationships with Company Sales, Marketing, and Service teams to ensure quality resolution of service and product issues.
Keys to Success:
Education
- Relevant Electronic/Engineering/Metrology Qualifications
Experience
- Experience running a NATA Laboratory and as a NATA signatory
- Experience within the biomedical, diagnostic or scientific market highly regarded
- Min 5+ yrs experience in a technical support or technical training role
- Experience writing calibration procedures and uncertainty calculations
Knowledge, Skills, Abilities
- Able to develop, verify and maintain Measurements of Uncertainty
- Knowledgable in Calibration procedure Writing previous experience with Met Team highly desirable
- Experience with supporting internal and external compliance audits
- Experience with MET/Team (Metrological - MET - Calibration Software -)
Benefits:
Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
- Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
- Flexibility: Balance your work and personal life with flexible arrangements.
- Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
- Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
- Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.