Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc., a world-class leader in the field of Information Technology, is seeking an individual with a strong work ethic and ambition to join our team as an Investigator Services Assistant. In this role, you will have the opportunity to work with a team of experienced professionals and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer.
Responsibilities:
- Act as the main point of contact for Japanese-speaking sites and monitors through email or phone
- Monitor, track, and effectively manage the resolution of all complaints, discrepancies, and concerns. Collaborate with management or the relevant department for timely resolutions.
- Provide guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site
- Triage calls and direct them to the appropriate individual or department for resolution
- Resolve queries to ensure efficient and timely sample analysis by the laboratory
- Notify sites and necessary contacts of all relevant critical values or study-specific requirements
- Monitor and notify the relevant departments or individuals about any site issues for resolution.
- Evaluate requests for additional tests and facilitate necessary actions
- Coordinate and resolve issues with samples and requisition forms for seamless data management
- Amend patient information in the site database as required
- Attend study meetings to discuss risk assessment and business concerns
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Job Requirements:
- Prior experience as a Japanese Bilingual is preferred and Japanese language proficiency is necessary.
- Candidate must pass the Japanese Language proficiency test
- Bachelor's degree in a related field or equivalent experience
- Strong communication and problem-solving skills
- Diligent with a keen eye for achieving flawless results
- Ability to work collaboratively in a team environment
- Proven ability to successfully implement projects
Join our ambitious and innovative team at Thermo Fisher Scientific and contribute to our mission of making the world a better place. Apply today!