Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

Location/Division Specific Information

Thermo Fisher Scientific is a world-class company that offers coordinated lab services, support, and supply management. Our tailored service offerings and outstanding service experts have the flexibility and experience to effectively meet our customers' laboratory's business needs.

• Perform on-site program replenishments and disbursements.
• Follow well defined procedures as outlined by Best Practices, SOP's & work instructions.
• Independently makes decisions and uses available resources to meet customer requirements.
• Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
• Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics.
• Communicates with supervisor any customer issues or potential problems.
• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.
• Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
• Works effectively with a diverse cross-functional team.
• Embraces Practical Process Improvement (PPI) methodologies
• Positively represent Thermo Fisher Scientific at all times throughout customer locations.
• Perform other tasks as needed.

• High school graduate or equivalent experience is required.

• 2 years of related experience within a laboratory setting is preferred.
• Experience working in customer service is also a plus.

• Able to read, write, and speak English fluently.
• Strong verbal and written communication skills, and a desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc).
• Depending on the area of the building, personal protective equipment may be required, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.
• Must consistently lift, push, and pull 30-40 pounds; occasional lifting of 50 pounds may be necessary, using equipment like pushcarts, pallet jacks, and forklifts.
• Regularly required to stand or walk for prolonged periods.
• Ability to work overtime, as needed.

• If you are a job seeker with a disability and need assistance or accommodation during the application process, please call this dedicated phone line. We will not respond to messages left for non-disability related technical issues or other purposes.