Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job Title: Credit & Collections Representative (German Speaker)

Career Band: 02

Career Track: Associate

Position Location: Budapest, Hungary

Position Summary:

The Credit & Collections Representative (German Speaker) will be responsible for the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making. The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics.

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Carry out procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
• Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
• Log, review and monitor customer complaints by collaborating closely with the relevant functions to ensure prompt resolution.
• Allocate credits in consultation with Cash allocation team, Customer Services and customers.
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
• Ensure the performance of all tasks is carried out in accordance with company policies, internal controls.

• Attention to detail and accuracy.
• Proficiency in collaborating effectively with a wide range of people.
• Comfortable in a fast-paced environment.
• Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
• Problem-solving and analytical ability.
• Fluent in English and German

• University or College degree / degree in accounting or finance.
• Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
• Relevant software application proficiency is a plus (e.g., Oracle E1, SAP, CForia, etc.).
• General credit control account administration experience.
• Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.