Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job Description

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

As a Senior Customer Representative you will be part of a diverse team that speaks over 12 languages and build a friendly and upbeat working environment. This position is an excellent phenomenal fit for people who enjoy working in an international setting, whereby a wide range of administrative tasks are fulfilled. Based at our brand-new Shared Service Center in Budapest, your team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service in a high-volume diverse office environment.

• Competitive salary and Cafeteria benefits (SZÉP-card allowance)
• All You Can Move Sport Pass at a discounted price
• Comprehensive Medicover health insurance package & health screenings
• Life, accident & critical illness insurance
• Monthly pension fund contribution after 6 months of employment
• Annual performance-based bonus
• Professional development through soft and hard skill training and continuous learning opportunities
• Complimentary language courses after 3 months of employment
• Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center
• Access to discounted dental care services
• Relaxation areas with massage chairs
• Complimentary parking in the office building
• Multilingual work environment with native colleagues
• Vibrant, collaborative culture with a diverse, multicultural community and innovative technology
• Exciting team and company events, including Social Responsibility and After-Hours activities

• Act as FPOC (First Point of Contact) for our customer via e-mail (80%) and phone (20%)
• Create and assign tickets in the ticketing systems (C4S).
• Decide on accurate path forward to address customer needs.
• Taking part in Request for Quotation process.
• Document all required info as per instructions.
• Manage the process for raised inquiries and complaints to resolution.
• Maintain customer databases.
• Create and maintain equipment record.
• Assess the need for change and implement in order to increase productivity.
• Build positive relationships with internal departments and different customers.

• 1+ years' customer service experience is preferred
• Requires a high school graduate, a bachelor's degree is preferred
• Fluency of the German and English Languages both written and verbal. Any other European language knowledge is an advantage
• Proficient Microsoft Office user
• Strong written and verbal communication skills
• Good problem-solving skill and result oriented demeanor
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize effectively