Position Summary:

The Credit & Collections Representative will be responsible for the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making.

The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics.

Responsibilities:

o Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.

o Carry out necessary procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.

o Liaise with other departments and communicate credit hold or block decisions to all relevant parties.

o Update core systems manually to accurately reflect credit limits, hold status, etc.

o Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.

o Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.

o Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.

o Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.

o Log, review and monitor customer complaints by collaborating closely with the relevant functions to ensure prompt resolution.

o Allocate credits in consultation with Cash allocation team, Customer Services and customers.

o Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).