Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

The Freight Billing Associate will handle incoming freight invoices for our global Total Transportation Management (TTM) services. You will use internal and external systems to resolve disputes and allocate charges.

• US and UK 3rd party distribution daily shipment tracker with weekly/monthly updates
• Manage weekly FedEx shipment tracker and billing report
• Maintain 3rd party freight audit and pay application
• Shipment data entry

Identify and recommend/implement suitable improvements.

This role will also provide proactive support to calls/emails from internal Distribution Project Management Group, external clients, and Clinical Trial investigator sites. This includes working with our approved couriers, advancing to manage and resolve issues, and bringing up for internal or external support as necessary. The role requires proficient use of Fisher Clinical Services systems and SOPs and adherence to Fisher Clinical Services Quality Standards and timelines.

Job Duties and Responsibilities

• Review incoming freight invoices for accuracy.
• Resolve invoice inaccuracies with vendors.
• Analyze data to ensure vendor invoices are appropriately matched to shipments.
• Actively participate in team meetings, conference calls, and daily operational meetings.
• Provide support as assigned to receive calls from internal/external clients.
• Escalate calls when required as per our SOPs.
• Ensure all Helpdesk calls/emails are managed through to resolution.
• Participate in cross-functional business process improvement activities as required.

Principle Contacts

Internal:

• Distribution Project Management
• Logistics Department
• Fisher Clinical Services Global network facilities

External:

• Clients
• Fisher Clinical Services approved Couriers
• Third-party depots

Education / Qualifications

• Minimum Required Education: HS Diploma/ GED
• 2 or more years of experience in finance, billing, invoicing, or similar area

Experience / Skills

• Process analysis skill suitable to collect and analyze data to implement improvements
• Flexible and adaptable
• Ability to prioritize workload and meet timescales
• Able to analyze problems and define solutions
• Able to work in high paced environment and support others within the team
• Strong interpersonal skills, enabling effective communication with colleagues and clients. Proficient in understanding client requirements and presenting well-suited solutions.
• Knowledge of domestic/international distribution
• Knowledge of Logistics

Competencies

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Ability to multitask
• Written and verbal communication skills
• Problem-solving skills
• Excellent customer service
• Embraces PPI
• Integrity
• Focus on Growth
• Teamwork/Cooperation
• Interpersonal Skills
• Safety
• Personal Development

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.