Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

• Lead and direct the activities of a dedicated team of service employees within the assigned area of responsibility, including up to 10-12 colleagues.
• Conduct performance evaluations of your team and recommend salary adjustments. Coach, mentor, and perform (if needed) on-site installation, repair, maintenance, qualification, and validation of LPD products.
• Must be client-focused, working in conjunction with other Unity Lab Services teams and Sales
• Must be proficient with the use of customer management software to track service calls, lead parts inventories, and complete job tasks
• Reviews reports and documentation from customers, and inspects malfunctioning products to identify root causes and propose possible solutions.
• Predicatively look for trends and recommend repair, replacement, or other corrective action
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
• Analyzes service reports of technical problems to recommend modifications to eliminate future problems
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Ensure the accuracy of the customer database and customer billing information
• Assist Sr Region Manager to establish and implement both strategic and tactical service business plans
• Responsible for the selection, hiring, and training of new employees
• Assist in driving effective strategies to expand product and service sales
• Lead/participate in PPI project teams as identified to improve business performance.
• Other duties may be assigned

• Bachelor's Degree in Biomedical Engineering, electrical or mechanical or electronics, or related field preferred
• EPA Certification preferred
• Accredited trade school certification- HVAC/R or Electronic Technician preferred.

• 7+ years of technical field service experience required with strong electronic/electrical and mechanical expertise
• 3+ years of people leadership experience preferred

• Ability to safely lift 50 Lbs with assistance on occasion.
• Ability to lift and carry 25-30 Lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach daily in a service function.
• Maintain a valid driver's license and satisfactory driving record.

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount