Job Title: Service Field Sales

Location: Guangzhou/Shenzhen, Mainland China, China Full-Time Internal/External

Group/Division Summary: We provide a broad offering of instruments, consumables, software and services that are used for a range of applications in the laboratory, on the production line and in the field. These products and services are used by customers in the pharmaceutical, biotechnology, academic, government, environmental, and other research and industrial markets, as well as clinical laboratories. AIG includes three divisions - Chemical Analysis, Chromatography and Mass Spectrometry, and Materials and Structural Analysis - and our Services business, Instrument Services.

Key Responsibilities:

• Achieves the planned growth for revenue and bookings in the assigned accounts/territory while maintaining or exceeding margin goals.
• Provides realistic sales forecasts to management and communicates any significant changes or developments in a proactive and timely manner.
• Builds, analyzes and understands business trends to look for opportunities to improve current sales within assigned regions.
• Evaluates market trends and captures competitive information, identifies trends that effect current and future growth of regional sales and profitability.
• Collaborates with other groups within Thermo Fisher to implement strategies, identify and address cross-selling and collaborative business opportunities and overcome obstacles.
• Ensures all activities are carried out in accordance with Thermo Fisher Scientific policies and applicable laws.

Qualifications:

• Bachelor's degree or above in Business, Chemistry, Engineering，information/computer or relevant field.
• Can manage multi-projects efficiently; plan and perform work in accordance with client requirements and professional standards.
• demonstrated ability in related industries, Tele. Sale/ Service sales/ Service engineer background is helpful
• Self-motivated with the ability to work independently and in a team environment.
• Open minded, agile with change and practical.
• Excellent office software skill, For example: Excel, Word so on.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Job Description

Reports To: Service Manager

Group/Division: China Service

Job Track:Professional

Position Location: Beijing/Shanghai

Position Summary: Provide post sales customer support such as installation, customer training, on-site repair, preventative maintenance, remote support or technical consultation to ensure customer purchased Thermo Fisher products meet factory standards and customer expectations, thus achieve and strengthen customer satisfaction and allegiance to Thermo Fisher Scientific.

Key Responsibilities:

Work independently to support CMD products involving: installations, customer trainings, on-site diagnostics & repair services, preventative maintenance, application methodology delivery.

Provide remote technical assistance, consultation to customers.

Accurately document field service activities, including installation reports, repair reports, preventative maintenance reports, and timely submit through the required system.

Follow DOA and Hot Account procedures to report issues to related functions, and collaborate to solve.

Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders.

Share experience and methodology of product services and applications with colleagues. Help improving team support capacity.

Actively participate PPI projects to keep optimizing work quality and efficiency.

Qualifications:

BS degree or above in analytical chemistry, chemical engineering, biochemistry, pharmaceutical, environment engineering or relevant majors.

Two years or above working & operation experience of HPLC and LCMS. Proficiency with computer knowledge is also required.

Preference will be given to those with 2+years field service experience of LCMS, GCMS and HPLC, previous experience in installing, servicing, and application support of analytical instrumentation.

Strong will and interest to diagnose and solve problems on hardware and application of LCMS.

Have the ability to work independently, have effective interpersonal and communication skills.

Effective oral and written communication skills with both English and Chinese (Mandarin).