Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions

Job Description

Join Thermo Fisher Scientific to contribute to global impact through meaningful work. Help us make the world healthier, cleaner, and safer by enabling our customers to achieve their goals. Develop solutions for challenging issues like environmental protection, food safety, and cancer research.

Location/Division

Join Unity Lab Services, a crucial part of Thermo Fisher Scientific, providing end-to-end solutions, instrument assistance, and enterprise services. The Engineer leads all aspects of field service support and customer relationship management, including installation, maintenance, and instrument qualification. The ideal candidate prioritizes customer needs, advocates for Thermo Fisher Scientific, and strives for growth.

• Perform on-site installation, repair, PM, and qualification of Molecular Spectroscopy instrumentation (FTIR, Raman, UV-Vis)
• Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
• Show and demonstrate progression in training and certification for advanced products.

• High school diploma and 4+ years of equivalent experience required.

• 5 years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, is preferred
• Hands-on experience with Molecular instrumentation preferred
• Effective communication skills and establishing good customer rapport are essential
• Ability to prioritize service requests and produce clear and concise documentation

• Must be available for daily travel and up to 50% overnight travel.
• Must be able to lift 40 lbs.
• Must be able to stand for long periods of time
• Must be able to work overtime
• Valid Driver's License Required
• Able to successfully pass federal background checks
• Position may require Covid-19 vaccination and/or routine testing, per client discretion. As a requirement to be onsite at Thermo Fisher Scientific this position requires vaccination status disclosure upon employment.

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount