2. Crucial Duties and Responsibilities

Ensures prominent customer support by leading all aspects of on-site installation, as well as coordinating any vital diagnoses, fixing, service, and repair of sophisticated equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets' customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software.

3. Job Description

Target equipment: Liquid Chromatography-Mass Spectrometer (LC-MS)

As a field engineer, we perform repairs, periodic inspections, installation, sales promotion of customer service items, customer training, etc. for analyzers manufactured and sold by our company.
➢ On-site installation of sophisticated equipment and systems
➢ Scheduled maintenance visits
Assisting with problem-solving and resolving matters
➢ Support for other members
➢ Creation and submission of work reports
➢ Providing user training on system maintenance
➢ Feedback to global product quality teams
➢ Updates and corrections to service process documentation
➢ Identifying and reporting specific problems with business processes
➢ Conducting activities and training as problem-solving professionals

[Flow after joining the company]
First of all, we will start with an overall orientation, and after that, we will learn the work by accompanying seniors (OJT) for several months according to our skills and experience so far. Senior employees and colleagues around you will support you if you have any questions. In addition, there are plenty of opportunities to learn, such as external lectures and overseas training.

[Attractiveness of field service engineers]
The appeal of field service engineers is listening directly to the voices of customers and responding to them. We provide technical support for the problems faced by a wide range of customers, including companies, research institutes, and medical institutions. At times, we will be a presence that customers can rely on as a "professional who can make proposals" as well as support. That's a Thermo Fisher Field Service Engineer.

In addition, Thermo Fisher has a very wide range of products, so it is possible to acquire knowledge of a wide variety of products.

[How to proceed with work]
Share technical knowledge and hone your skills. Help each other immediately when someone is in trouble. The Thermo Fisher Field Service Engineer position emphasizes partnership. Staff with different roles such as technical support and field managers work together to support engineers, allowing field service engineers to focus on the customer in front of them.

4. Qualification

➢ This majoring in chemistry/electricity/mechanics, etc.

➢ Experience using Word and Excel

➢ Ordinary car license