Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Materials & Structural Analysis Division (MSD) of Thermo Fisher Scientific is charged with selling and servicing Thermo Fisher Scientific products in geographical territories worldwide. The MSD Organization serves as the primary Thermo Fisher Scientific contact to both potential customers and current customers alike, providing a range of valuable products and services and maintaining the highest levels of customer happiness.

• The Field Service Engineer is responsible for performing the on-site installation, servicing and repair of complex equipment and systems.
• Investigates and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Conducts on-site installations of the full range of Thermo Fisher Scientific systems and their associated options.
• Responsibilities and work include:
• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order.
• Conduct on-site scheduled planned maintenance visits.
• Provide solving and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users and company personnel.
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Provide training for customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide appropriate input in writing updating and correcting various Thermo Fisher Scientific system documentation.
• Provide guidance for various reports including identifying and isolating unique problems with system.
• Act as a subject expert and resource for training.

• Typically requires a university degree in engineering or equivalent combination of education and experience in electronic system problem solving.
• Experience in solving and repairing ultra-high vacuum and high voltage systems is helpful.
• Ability to deal effectively with customers
• Fluent in both Korean and English
• Excellent interpersonal communication skills
• Proven ability to solving complex systems and subsystems down to component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics